Speedly: The AI-Powered Customer Service Agent
The single biggest factor affecting your sales is your salesperson and your customer service representative. If you had an employee who worked 24 hours a day, never got tired, understood exactly how to respond to customers, and could persuade them to complete a purchase effectively, your sales would increase noticeably. In the age of artificial intelligence, this is no longer impossible. Speedly is an application that provides a complete AI-powered customer service agent. This agent can respond to all your customers the way you train it to, understands both voice and images, and can actively sell and convince customers about your products. Here is the complete breakdown of what Speedly offers and how its new "Faheem" AI model works.
What Is Speedly?
Speedly is a complete system designed specifically to help you increase sales. It is available as a web application and as a mobile app on both Google Play Store and the Apple App Store. When you visit the Speedly website, you'll find download links for both platforms.
The platform provides a comprehensive dashboard that gives you detailed statistics about your customers. You can connect the application to your Facebook page, your Instagram account, and your e-commerce store. The system supports AI-powered automatic responses to comments, private message replies, instant responses, smart content scheduling, advanced analytics, and multi-account management—all with enterprise-grade security. The AI agent operates 24 hours a day without interruption.
The New "Faheem" AI Model
The most significant recent addition to Speedly is a model called Faheem. Faheem functions as a complete AI customer service employee. You can install it, create an instance, and configure it to use whichever AI model you prefer—GPT-4.1 or GPT-4.1 Mini.
Faheem's capabilities extend far beyond text. It understands entire customer conversations. It understands any image a customer sends. It understands voice messages—if a customer sends a voice note, Faheem listens to the audio and comprehends it. You can set specific working hours for Faheem or configure it to respond to customers continuously. You train it on all the information you want it to know about your products, your policies, and your preferred communication style.
Faheem understands most dialects and all languages. It speaks Arabic in whatever manner you specify—you can instruct it to use a particular dialect, to keep its responses concise, or to adopt any communication style that fits your brand.
How Faheem Is Configured
A live example demonstrates the configuration. One Faheem instance has been connected to an e-commerce store using GPT-4.1. It is configured to understand customer voice messages and images—if a customer sends a photo containing their phone number or address, Faheem extracts that information. It has been instructed to speak in the Egyptian dialect and to keep its responses short. It has also been explicitly directed not to answer questions about products outside the store's existing catalog.
The Speedly website provides complete video tutorials for Faheem, covering how to use the model, how to train it to understand your products, how to enable it to respond to product-related customer questions, how to teach it to sell your products, how to connect Faheem to your e-commerce store, and how to activate the human conversation feature that allows seamless handoff between Faheem and a live agent when needed.
The Dashboard
Speedly provides a full analytics dashboard available on both the mobile application and the web version. This dashboard gives you detailed statistics on the sales activity the AI is helping you generate. The metrics show exactly how the artificial intelligence is contributing to your sales pipeline, allowing you to measure return on investment directly.
The dashboard tracks customer interactions, response times, conversion rates, and the volume of conversations the AI is handling. This visibility ensures that the AI agent is not a black box—you can see exactly what it's doing and how it's performing.
Getting Started
To begin using Speedly, download the application on your mobile device using the links provided in the video description, or visit the Speedly website directly. For specific information about the Faheem model, visit the dedicated Faheem page, which is also linked in the description. The platform includes extensive documentation and video tutorials covering every aspect of setup and configuration.
